Returns

Returns

 

We allow all products with original receipt to be returned for a full refund within 14 days of receipt. All items must be in new condition to be eligible for a refund. 

 

You can return everything you ordered from WANDERBYD.COM within 14 days of receipt. Simply contact returns@wanderbyd.com with your order number  to receive the address where to ship the jewelry to. Please note that we have to deduct the shipping cost from your refund. (You can find the costs here.) For German clients we'll refund the paid amount -4,90€ (shipping costs). Delivery and return costs are not refundable.

 

We accept returns in new condition with original packaging only, which means tags and jewelry cards attached as well as jewelry bag(s) and gift box, for a full refund.

Pack the item(s) securely in the original package. Please do not return item(s) in envelopes. Packaging item(s) in this manner may damage them. If you cannot send your packing slip, you must include your order number, billing name and address with the item(s). Clearly address the package label with our returns facility destination address you will receive when contacting returns@wanderbyd.com  Take the package to any post office to have your package shipped to the provided address. You may wish to insure your package for the full replacement value with your chosen carrier. You need to cover the return shipping costs.  

 

For international customers please note that original shipping charges as well as any duties or fees are not refundable. You may choose the shipping carrier of your choice, but return shipping charges are also not refundable. Wanderbyd is unable to accept returns from international customers for unpaid customs taxes and fees, incorrectly addressed orders or refused shipments.

We are also not responsible for lost returned packages, and we recommend you insure and track your package. You will receive your refund in the original form of payment.

Return processing normally takes between 7-14 business days. Once we receive your return we will need a couple of days to process this. Then your bank will process the refund. We will be sure to send an email out to you as soon as your return has been processed.

 

Exchanges

We don’t accept exchanges, but you’re welcome to go ahead and return the item and place a new order.

 

NOTE:

All item(s) must be returned in new condition, in the original boxes, and with all paperwork, parts and accessories to ensure full credit. All return shipping charges must be prepaid by the customer. Keep the return tracking number from the package you are returning to ensure that the package is received by our Returns Department.

 

Items with Custom Personalisation

All sales are final and customized/personalized items cannot be returned. No refunds, merchandise credits or exchanges will be given.

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Our Terms

B SOCIAL Media EOOD provides www.wanderbyd.com (“the Site”) as a service to our customers. Please read the following terms of service (“Terms”) as they govern your use of our Site and our services and content accessible via our Site. To make these Terms easier to read, the Site and our services and content are collectively called the “Online Shop.”

§ 1 Scope, applicable Law

(1) All offers, sales contracts, deliveries and services made on the basis of any orders by our customers (each, a "Customer") through our online shop www.wanderbyd.com (the "Online Shop") shall be governed by these general terms and conditions of sale (the "General Terms and Conditions").

(2) Other terms or conditons do not apply, even if we do not especially contradict their application. they’re applicable, if their validity is explicitly aggreed to in writing.

(3) These business terms and conditions and the complete legal relationship between the contractual Patners shall be exclusively subject to the law of Bulgaria excluding the international uniform law, especially the UN Sales Conventions.

§ 2 Conclusion of Contract

(1) Our offerings in the Online Shop are non-binding.

(2) Only by clicking ‘Place Order Now’ you close a legally binding order of all items in your shopping cart. By placing your order you are thus bound for two weeks. Your possible right of revocation as per §3 remains untouched.

(3) Without undue delay upon receipt of the order, we will send you by e-mail a confirmation of receipt, which shall not constitute an acceptance of the order. The order shall be deemed to be accepted by us either upon subsequent (e-mail) acceptance of the order or by dispatching the ordered items. The sales contract with the Customer shall not become effective until our acceptance.

§ 3 Right of revocation

(1) The revocation period shall be 14 day upon receipt of the product. To exercise the revocation right, the customer must send a formless declaration to B SOCIAL Media Eood (by email: returns@wanderbyd.com)

(2) Concerning this right of revocation we grant you the following 

Revocation instructions

Right of revocation

You are entitled to withdraw from (revoke) your contractual declaration within 14 days without citing any reasons for doing so. The revocation period of 14 days begins on the day on which you, or a third party nominated by you who is not the carrier, take/takes the goods into possession. To execute your right of withdrawal (revocation), you have to inform us, B SOCIAL Media EOOD, Ul. Verila 5, 1463 Sofia, Bulgaria E-Mail: returns@wanderbyd.com, of your decision to withdraw from this contract through an explicit declaration (e.g. an email) To comply with the time limit for the revocation, it is sufficient if the communication concerning the exercise of the right of withdrawal is sent before the end of the revocation period.

Consequences of revocation

If you revoke this contract, we have to immediately – and at the latest within 14 days from the day on which we received the announcement of your revocation of this contract – refund all payments we received from you, excluding the costs of deliveries. For the refund we will use the same method of payment that you used for the original transaction (unless we explicitly agreed something else with you); We may withhold a refund until we have received the returned goods or until you have shown proof that you have sent back the goods, depending on which occurs first. You have to immediately (and in any case at the latest within 14 days from the day on which you informed us of the revocation of this contract) send back the goods or deliver them to us. The deadline is met if you send off the goods before the end of the revocation period of 14 days. The immediate return shipping costs have to be borne by you. You are liable for any potential loss of value of the goods if this loss of value can be attributed to any non-essential handling of the goods for the testing of the quality, properties and functionality by you.

§ 4 Prices and Payment

(1) Our prices include statutory VAT, but are net of shipping costs. Any customs duties and similar public charges shall be borne by the Customer.

(2) The shipping costs are included in our pricing information "Shipping". Addional, the price, including staturory VAT and possible shipping charges is viewable in the order form, before you place your order.

(3) You may pay either by credit card or Paypal. 

(4) The receipt will be send via email after payment.

§ 5 Delivery

(1) Please note, that all information concerning shipping or delivery are non-binding and do not represent contractual assurances.

(5) Should we at B SOCIAL Media EOOD, without fault on our part, not be able to deliver your ordered items, because our shipping provider does not fulfill his contractual obligations not only in the short term, we are entitled to rescind the contract with you.

(6) Your other rights remain unaffected.

§ 6 Reservation of title

(1) We, B SOCIAL Media EOOD, retain legal title to any product supplied by us until the purchase price (including VAT and shipping costs) for such product has been fully paid.

§ 7 Liability of defects

(1) Unless otherwise specified, our liability for compensation is independent of the kind of breach of obligation and including unlawful acts limited to intentional or grossly negligent acts.

(2) In the case of the violation of key contractual violations, we shall be liable for any negligence, but only up to the amount of the foreseeable damage.

(3) All limitations or exclusions to liability will not refer to claims resulting from fraudulent behaviour.Furthermore, they shall not apply to liability for guaranteed characteristics and for claims according to the product liability law, as well as not to claims for injury to life, physical injury or damage to health.

(4) In the event that our liability should be excluded or limited, this also applies to our employees, workers, representative or performing and vicarious agents.

(5) Should Customer avail himself of his claim to supplementary performance, we will only fulfill by replacement delivery.

§ 8 Other provisions

(1)The exclusive place of jurisdiction for all and any disputes shall be - to the extent permissible by law - 1463 Sofia, Bulgaria;. We shall be entitled to take legal action against Purchaser at anyplace where a statutory venue exists.

(2)An assignment of claims against us requires the prior written approval.

(3)You only have the right of offset against our demands if his counterclaims have been legally determined or are uncontested or approved by us. Addiontionally, you have the right to offset against our demands if you assert a notice of defetcs or counter-claims of the same purchase contract.

(4)You only have a right of retention, if you counter-claim refers to the same purchase contract.

(5)Legally relevant declarations and notifications, which are to be submitted towards us by the Buyer after conclusion of the contract (e.g. setting of deadlines, notifications of defects, declaration of cancellation or reduction), require the written form in order to be valid.

(6)Shall individual regulations of the contract with the Buyer, inlcuding these Genreral Terms and Conditions be partially or completley invalid or if a gap becomes apparent, the validity of the remaining regulations will not be affected by this. In that case, the invalid provision or omission shall be replaced by an appropriate valid provision which comes as close as possible to the original contract or terms of conditions in the will of all contract partners, the economic meaning and in good faith to the replaced provision.

(7)Changes and supplements to the present General Standard Terms and Conditions and/or other contractual relations require written form,this also applies for a waiver of the written form requirement.