Placing an order


1. Can I track my order?

To track your parcel, please use the tracking ID found in your dispatch confirmation email.


2. Can I order from overseas/abroad?

Yes, you are welcome to place an order from overseas/abroad using one of our recognized payment methods. Check out the shipping costs here.


3. Can I change my order?

Once you have placed your order and it has been confirmed, we are not able to make any changes. This is because our teams process the orders very quickly through the warehouse to ensure delivery is swift and this leaves no opportunity to change an order.


4. Can I cancel my order?

Once you have placed your order and it has been confirmed, the process of sending out your order and charging your card is very swift and we are unable to intervene before this is completed. The good news is if have placed an order you no longer require, our returns process is quick and easy. See our Returns Policy for details.

The Consumer Protection (Distance Selling) Regulations 2000 give you the right to cancel your order and receive a refund of all charges in certain circumstances. For further details on how to do this, please see our Terms and Conditions.


5. What do I do if there is a problem with my order?

Contact our Customer Service team by sending an email to hello@wanderbyd.com 


6. What should I do if my order hasn't been delivered yet?

Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive.You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email.Your tracking link will be able to provide up to date information on the status of your order. If your estimated delivery date has passed and you haven’t received your order, just send us an email to hello@wanderbyd.com 

7. Do you offer a gift wrapping service?

We currently do not offer gift wrapping as part of our service. Our products are delivered in luxurious packaging and are beautiful enough to give them as a gift.


My online account


1. Do I need to login to my account to place an order?

We think it's best to log in so you can keep a record of your purchases! We recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages). For more information about how we manage personal information please click here to see our Privacy Policy.

2. What happens if I forget my password?

Don't panic! You can easily request a new password by clicking on "Forgot your password" on the login page. Your password will automatically be sent to your email address. We strongly recommend that you change your password immediately once we have sent it to you by logging onto your account and clicking on Edit Email Address/Password.


3. Why do you need my email address?

We use your email address as a unique means of identifying you. We will use it as your login name for your account with us, and any communications regarding your order will be sent to this address. View our Privacy Policy to see how we take care of your personal details.


Making a payment


1. Which payment methods do you accept?

We accept Paypal and payment with credit card. 


2. What is the security code I need during checkout?

The security code (or CVV2 number) is a three digit code usually displayed on the back of the card after the card number in the signature strip. The one exception is the American Express card where the number is a four digit code and appears on the front of the card in the top right hand corner.

It is a security measure that banks require for all transactions where the cardholder is not present. Since the security code is listed on your card and not stored anywhere else, the only way to know the correct number is to have the card in your possession. If you cannot read your security code, you will need to contact your card issuer as we cannot accept a transaction without this code.


Gift cards


1. Do you sell gift cards?

At this time, we do not have gift cards/ vouchers available for our clients to purchase, but this is an option we are looking at for the future.




1. What are your top tips for shopping at Wander By D?

Keep your eyes peeled and get ready to act fast. If you see something you fancy, pop it in your basket pronto.


2. What's your refund and exchange policy?

Click here to see our Returns policy.